Great Eastern Resorts Reviews | massresort.com @ PissedConsumer

Anonymous

Guest-4319875

Washington, District Of Columbia

Pissed!

Jan 24, 2023

1.0

I have tried to reach out to this timeshare to discuss my issues, and it is just the same song and dance each time. I would really like to see some real movement in addressing my issues, but until then I want to make sure other people know what it is that I am going through. I hope that they can see that what they are doing to me is not ok. All I want at this point is to get out of it completely.

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Ayoade A Wzk

Ayoade A Wzk | |

Harrisonburg, Virginia

Complaint

Jan 04, 2023

1.0

Please research this company before you buy their timeshare! They lied to us, and now they will not answer us! It does not matter what we try, they will not listen to us. It is frustrating and difficult. We want to see this through and are determined. They have not heard the last of us. We will not remain silent!

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Loss:

$15000

Cons:

Complicated timeshare reservations process
Timeshare exchange locations terrible
Ever increasing annual fees

Preferred solution: Full refund

User's recommendation: Do not buy this timeshare!

Frank Z Tiu

Frank Z Tiu | |

Stonewall, Virginia

We are Prisoners of lies and cannot get out

Dec 21, 2022

1.0

Great Eastern Resorts - We are Prisoners of lies and cannot get out

Great Eastern Resorts - We are Prisoners of lies and cannot get out - Image 2

We are current owners of this company, but we definitely do not want to be. That said, the resort seems to not care about our very valid reasons for such and still refuse to take any responsibility here. We are still hoping to see a different outcome and we will keep trying to get through to them, but just be aware before signing up that this is not an easy road if you find yourself unhappy with the things that they pressure you into believing.

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Cons:

Will not release us from the deed

Preferred solution: Released from Deed and any future expenses.

User's recommendation: Don't do it!!!

Charles Cynthia E

Occoquan, Virginia

NOT GETTING A RESPONS

Jan 17, 2023

1.0

There has once again been no response from this company! Not even from the Better Business Bureau where I left my last review. Does no one care that this company will lie to you, take your money, and run as fast a they can? This is beyond me, and I do not understand what it is that I need to do to get myself out of this situation. I really need this timeshare to own up to this situation and HELP ME!

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Loss:

$35000

Cons:

Fraud

Preferred solution: Full refund

CHUTHARATANA P

Aledo, Texas

Fraud

Jul 17, 2020

1.0

The contracts was incorrect. When I wanted to cancel, nobody returned my phone calls (multiple phone calls). When I sent certified mail with return receipt, nobody picked it up. When I finally spoke with the manager, Bonnie who said she is the one who process the cancellation, she told me to call the post office myself because she did not received the package. The tracking number shows the package was arrived and waiting for pickup 1 week ago. No help. No responsibility what so ever. What kind of the business is it?S

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Loss:

$759

Preferred solution: Full refund

User's recommendation: Don't be a customer! There is no services!

Bran H

Terrible place

Apr 23, 2020

1.2

Why would you keep a place open like this during a pandemic? You are putting all your workers and visitors in danger. Since your salesmen smell like alcohol and weeds and driving them round I guess you all don't have problems putting peoples in danger.

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Pros:

Nice mountain

Cons:

Too wack

Preferred solution: Apology

User's recommendation: No stay away

Anonymous

Guest-1129795

Nothing great about Great Eastern Resorts

Nov 11, 2017

I was called by Great Eastern Resorts to tell me my entry at the Edison NJ Home Shows was selected and I was eligible to visit Massanutten and receive a free stay and a voucher for a return visit within 6 months. The phone agent told my wife and myself that we would have access to everyting. We looked online and saw there was a waterpark and based on the call we were lead to believe that it was included. I wish to say we were mislead. We could get a discount to the water park but tickets were not included. Also we were told that at check in that we would be given gift cards of the amount of the deposit $75.00 and an additional $125. At check in we were told that we will get the gift card after we take the tour. Regarding the tour. We have not been on it yet but it is scheduled for 8AM Tomorrow. When we spoke to the person on the phone we were told we could take the tour whatever time we wanted but at check in they notifed us that 8am was the only time for the tour. We told them that my wife has mobility issues and we need a handicapped room with a hand held shower. Like everything else promised this did not occur. To get into the "hotel" there were two steps to go up. Once inside the bathroom did not have a hand held shower and my wife and I had to sleep in two separate beds because the beds were too small for two people.

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Reason of review:

Lies, Lies and more lies

1 comment

Guest-1390402

Nov 11, 2017

Get something for free and complain about the service.

Whiner.

You want some cheese to go with that whine ?

NO?

Why, because it isn't free ?

Helpful

Anonymous

Guest-1083996

Mcgaheysville, Virginia

Gave away our unit

Aug 05, 2017

1.3

We have enjoyed many trips to massanutten. When we showed up on a Friday night in the pouring rain with guests .....they had given our unit away. They said we did not fax back a letter to reconfirm we wanted our week. When we had tried to fax and it did not go through we called and they said oh don't worry about it. Also what company doesn't use email or text in this day and age. They gave us a unit for the night smaller then ours and one person had to sleep on the floor since they never sent the cot. We got switched again the next day again to a two bedroom and were told if we didn't like it maybe someone should drive home! WHAT!!! No one ever contacted us again. We had ants,the air conditioner went out. I'm sending every person I can find a letter including Matthis Smith. I'm pissed!

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Cons:

Customer service

Reason of review:

Poor customer service

Preferred solution: I want our annual dues back plusI also want whatever they made from renting out our unit.

1 comment

Guest-1433222

Feb 15, 2018

Who uses Faxes still?

Helpful

Anonymous

Guest-859540

Pulaski, Virginia

Great Eastern Resorts Vacation Ownership Review from Pulaski, Virginia

Jun 03, 2016

2.0

I reluctantly purchased a timeshare because my then husband and kids fell in love with it. He kept it when we divorced when the payments and maintance fees got behind it fell in my lap. Its a stay once every two year deal. I been paying more than the monthly payments we agreed to trying to catch up for 3 years now. Cant use it if its not current lost 2 stays so far on their payment arrangement. Dont make the mistake of ever buying a timeshare. Vacation when and where you want not this.....

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Reason of review:

Problems with payment

Oralia Fns

Finksburg, Maryland

No Statements

Jun 21, 2013

We bought a time share at Massanutten and I really enjoy mystays there. What I don't enjoy is the monthly payments. When we purchased the time share we agreed to allow them to take money out of bank account automatically on a certain day of the month. What I didn't realize is that they were not going to forward us any statements so we could see hoow much we owe. Every time I try to get in touch with the finance company they patch me through to some guys voice mail. He never answers nor does he return phone calls. Rarely does a secretary anwer the phone. I feel violated because I can't see what I owe. I would like to pay it off and be done with it but no one can provide me with an accounting of what I have already paid. I am goind to be forced to change account numbers to force them to get in contact with me. I feel like I'm being ripped off.

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4 comments

Guest-986142

May 19, 2015

Call (800) 937-**** for your account number (if you don't already have it).

Go to https://massanutten.myaccountinfo.com/ and create your account.

They don't send monthly statements, but you can view everything you could possibly need to know about your account online (including the unreasonably high interest rate). They sent out a letter about setting up your online account, I think.

That, or I read my packet when I purchased.

Hope this is helpful. Quit complaining and figure it out.

Helpful

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Anonymous

Guest-196840

Lawrenceburg, Indiana

Great Eastern Resorts

Feb 24, 2011

I too am a timeshare owner but through Great Eastern Resorts - dummy me bought 2 weeks of timeshare (it was such a bargain) they did not even begin to tell the whole story of owning this expensive, useless piece of nothing. Can never get a week when I want it even at my home resort - have had to pay to combine two years' weeks and still don't have enough "trading power" to get a vacation in late 2012. I think a class action suit is a perfect idea. Who do we talk to to get this thing started. All lies and I feel like I have been scammed from the beginning. DO NOT buy a timeshare ever - but if you are a happy timeshare owner, I'll sell mine real cheap.

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4 comments

Guest-1163998

May 24, 2016

DO NOT BUY A TIME SHARE EVER!!!!!!!!

Helpful

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Contact Information

Website:

www.massresort.com

Mailing Address:

1822 Resort Drive

Massanutten, Virginia 22840

United States

Phone:

(540) 289-9441

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Great Eastern Resorts

Great Eastern Resorts Overview

Pissed!

Complaint

We are Prisoners of lies and cannot get out

NOT GETTING A RESPONS

Fraud

Terrible place

Nothing great about Great Eastern Resorts

Gave away our unit

Great Eastern Resorts Vacation Ownership Review from Pulaski, Virginia

No Statements

Great Eastern Resorts

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